Legal
The terms governing use of this website, and the basis on which we provide consultancy services. Individual engagements are governed by a separate written agreement.
This is a structured draft, not legal advice. It provides the correct headings, sections and disclosure structure for a UK professional services firm, with placeholders where company-specific detail is required. It must be reviewed and completed by a qualified solicitor or data protection adviser before it is published.
Publishing an incomplete or inaccurate policy of this kind carries real regulatory exposure, particularly under UK GDPR. Every item marked in square brackets requires a specific answer from YouFirst.
These terms govern the use of this website and set out the basis on which YouFirst
provides consultancy services. Specific engagements are governed by a separate
written engagement agreement, which takes precedence over anything stated here.
Company: [Registered company name]
Registered address: [Registered office address]
Company number: [Companies House registration number]
VAT number: [VAT registration number, if applicable]
The content of this website is provided for general information. While we take
reasonable care to ensure it is accurate, it does not constitute advice and should
not be relied upon as such. Commercial decisions should not be taken on the basis
of website content alone.
We reserve the right to modify or withdraw any part of this website without notice.
All content on this website — including written material, frameworks, methodology
descriptions and design — is the property of [registered company name] or its
licensors and is protected by copyright.
You may read, share and quote our published insights with appropriate attribution.
You may not reproduce our frameworks or methodology materials for commercial
training or consultancy purposes without written permission.
Materials provided during engagements are licensed to the client for
internal use. Ownership and licensing terms for engagement materials are set out
in the individual engagement agreement. [Confirm the intended position: whether
frameworks developed for a client are owned by the client, licensed to them
perpetually, or licensed for the duration of the engagement.]
A discovery call creates no obligation on either party. Engagements begin only when
a written proposal has been accepted in writing and any agreed deposit received.
Each engagement agreement sets out the scope, deliverables, duration, format,
delivery language and fees. Work outside the agreed scope will be quoted separately
before it is undertaken.
[Specify: payment terms in days, deposit requirements, invoicing schedule, whether
expenses and travel are charged separately, currency, and interest on late payment
under the Late Payment of Commercial Debts (Interest) Act 1998.]
[Specify the cancellation policy: notice periods required, charges applicable at
each notice threshold, and the position on rescheduling scheduled delivery days.
This is commercially important given that delivery is founder-led and diary capacity
is limited.]
The effectiveness of our work depends materially on client cooperation. Clients agree to:
Where these are not met, we may be unable to deliver the agreed outcome, and
measurement against agreed metrics may not be possible.
We agree commercial metrics with each client before an engagement begins and report
against them at agreed intervals. We do not guarantee specific commercial results.
Commercial outcomes depend on numerous factors outside our control, including market
conditions, product, pricing, competitor activity, and the client’s own implementation.
Any figures published on this website relate to specific past engagements and are
not a representation of what any future engagement will achieve.
Both parties undertake to keep confidential all non-public information disclosed
during an engagement. This obligation survives the end of the engagement.
We will not name any client publicly, or publish any case study or testimonial,
without that client’s explicit written permission.
[This section must be drafted by a solicitor. It should address: limitation of
liability by reference to fees paid, exclusion of indirect and consequential loss,
the statutory exclusions that cannot be limited (death or personal injury caused
by negligence, and fraud), and the professional indemnity insurance position.]
These terms and any engagement agreement are governed by the law of England and
Wales, and the courts of England and Wales have exclusive jurisdiction.
[Confirm whether this is the intended position given international delivery,
and whether any variation applies for clients contracting outside the UK.]
Questions about these terms should be directed to [email address].